Support

Melco License comes with two additional computer license

Your music may be distributed over multiple devices, not just just your Melco. So your Melco license can be used on two computers or Nas servers, not just your Melco. This is also very useful if you want to make extensive metadata modifications since your computer probably has more computing power than a Melco sever.

Non Expiring Software

Some providers sell Software as a Service, this means you have to pay a monthly or yearly fee to continue using software you have already purchased. But JThink software never expires and gives free support for life. Updates to the latest version are available for one year after purchase at no cost and after that there is a small upgrade fee to get another years updates. New versions of SongKong are always released at the same time for all platforms.

Direct Developer Support

SongKong is provided with support direct from the developer, this means you are getting support from the people with the most SongKong expertise. We are very keen to make SongKong the best tagger available for all platforms, and therefore we actively encourage comments, bug reports and questions regarding SongKong.

Active Community Forum

If you require assistance the Community Forums are the best place to look at first, We check this regularly and there are also experienced SongKong users who help out.

Inbuilt Support Files

From within SongKong itself you can Create Support Files, selecting this option means your latest reports and logs are sent directly to JThink with your message, having the logs and reports make it much easier for us to diagnose and resolve your problems.

Open Issue Tracker

SongKong uses the professional JIRA issue tracking for tracking issues that cannot be resolved within a day. To create an issue just login into JIRA Issue Tracker as user user with password user. Check your issue is not an existing one and if it is not not create a new issue, not forgetting to enter your forum username so that it is possible to contact you if more information is required.

Comprehensively Tested

SongKong has been tested with the following Operating Systems.

  • Melco N1
  • Melco N100
  • Mac OS X 10.8 - 10.15
  • Windows Vista, 7, 8, 10
  • Linux Ubuntu
  • Docker
  • Synology Docker
  • Qnap Docker
  • unRaid Docker
Email Support for Licensing & Payment Issues

Support proboem should be posted on the forums but if you have a licensing or payment issue we can be contacted directly by email at support@jthink.net